Frequently Asked Questions

Login to your account and click the "Settings" tab. Then look for a link at the bottom of the page which says "Permanently close my account".

First step: check that it isn't in your spam folder.

Second step: you can get it re-sent by using this form.

Third step: try waiting for up to an hour. Some email servers get backed up.

Fourth step: if it's still not working feel free to send us an email support request.

After working with a student, they can login to their account and write you a review. We also send out automated emails to remind them a few weeks after they contact you.

If the student forgets or chooses not to leave you a positive review, it never hurts to ask. They can login at any time to post reviews for tutors they have worked with in the past.

Your email address can also be used for your username, so if you don't remember your username, just login with your email address instead.

To retrieve your password you can click here.

There are a few steps to check:

1. Make sure your profile is set to "public". Only public profiles appear in search results. You will need to complete at least the first four sections of your profile (on the "My Profile" tab) when you login before you can set your profile to public.

2. If you just recently set it to "public", wait at least 5 minutes. It takes this long to get indexed and appear in our search results.

3. Try a search from the homepage of UniversityTutor.com by entering your zip code and one of the subjects you included in your profile. If your profile shows up you are all set. If it's showing in the wrong geographic location, try reading this for more information.

4. If it still isn't working, feel free to send us an email request.

It varies a lot. Some tutors get numerous contacts within the first week and some never get a single one. Sorry, we wish we had a better answer for you here, but the best way to find out is to just try it. After all, it is free!

If you are not getting enough contacts, you may want to try marketing your tutor profile. We offer some easy ways to market your profile. Just login to your tutor account and click the "Marketing" tab, then "find more examples here" near the bottom.

You don't have to have a car to sign up as a tutor. Students can meet you anywhere you'd like (a nearby coffee shop, library, bookstore, your residence, etc). Just indicate this on your profile in the "availability" section. That being said, tutors who are available to travel may get more contacts and work.

While the vast majority of tutoring sessions work out well for both parties, occasional non-payment is an unfortunate risk of the tutoring business (as with many other businesses).

Follow up at least once by phone and once by email to politely request payment. Many people simply get busy and bills have a way of being forgotten unless you remind them.

Perhaps the best way to avoid non-payment is to never do more than one hour of tutoring with a new client before getting paid. This will cut your losses if you do end up working with a student who is not honest.

Many tutors have an unofficial money back guarantee on the first hour of tutoring anyway. In effect, the first session is about seeing if it is a good match for both the student and the tutor. If the student decides to disappear and not pay after the first session, then it would not have worked out anyway. At least your time has now been freed up to find quality students who will value your tutoring services and compensate you for them.

As a general rule, be more cautious with students who contact you asking for "last minute" help before their test tomorrow, or students who email you their assignment, essentially asking you to do it for them. In our experience, these students are less likely to pay because they were just looking for a quick fix and didn't truly want to learn the material. This is especially true if you never actually meet the student in person and only converse with them online or by phone.

The most profitable students that you can find as a tutor are the ones who will meet with you on a regular basis, week after week. These "regular customers" will contribute much more to your bottom line and you can be sure they will pay on time (otherwise you wouldn't keep working with them). A tutor who is welcome around the house and practically a friend of the family is much less likely to be cheated out of money. These are the sort of students who you should ideally seek out.

Finally, if you have a complaint about any specific student on our site, you can email support and describe the problem you are having. We do take action against specific students who are not using the site honestly.

UniversityTutor.com does not actually hire tutors as employees, independent contractors, or otherwise so we can't answer this question. We simply provide a website where people can find each other so how you use the service is up to you as long as you do so within the law.

You get paid directly by the student. UniversityTutor.com is not involved in any transactions between tutors and students. This means that you can get paid however is most convenient for you and (unlike most tutoring companies) we will never take a percentage of your earnings.

Most tutors accept cash or check. Some tutors also send invoices to students via Paypal. This allows the student to pay by credit card and for you to deposit funds directly to your bank account.

Also note that since you are not being paid by UniversityTutor.com, you are not an employee or independent contractor of UniversityTutor.com and we will not withhold or report any taxes for you. It's up to you to track this as a self-employed person.

The map location is based on what address you entered into your profile on the "Basic Info" section. We use Google Maps to help place the marker on the map, and sometimes it's not 100% accurate. You can try playing with different values for the street, city, state, zip code, country, etc until it places the marker correctly (and of course make sure you don't have any typos). It should place it just as if you had typed that address into http://maps.google.com so feel free to experiment there if it's easier. When you're ready just enter the new address into your tutor profile and save the changes. When you reload your tutor profile it should show that location.

Also, there is no requirement to enter your exact street address if you don't want to (for privacy reasons). You can approximate your location on the map with a nearby intersection or entering only a zip code if you'd like.

If you've contacted any tutors on the site then a client account was created for you. You can recover access to the account using this forgotten password page. If you'd like to switch to a tutor account instead of a client account, you'll need to delete your client account and then re-register as a tutor. To delete your current account you can login, visit the settings tab, and click "close my account" at the bottom. This will free up your email address to register as a tutor.

No, you do not. However, your profile may appear incomplete or otherwise negative to clients if it is missing a photo or any information.

For best results, your photo should be a square, with the same width and height. In addition, your photo must be under 5 MB and be in JPEG, GIF, or PNG format. If you’re having trouble uploading or changing the image, try refreshing the page or waiting a few minutes. Remember, only upload photos of you. Don't include pictures with friends, pets, or inappropriate content.

UniversityTutor.com does not actually hire tutors as employees, independent contractors, or otherwise, so we can't answer this question. We simply provide a website where people can find each other, so how you use the service is up to you as long as you do so within the law.

With UniversityTutor.com, you’re running your own business, so you can choose how to do so! UniversityTutor.com is in no position to tell you who to work with.

Tutors with a green star on their photo are a UniversityTutor.com Local Ambassador.

UniversityTutor.com Local Ambassadors are tutors from around the United States who serve as advocates for the website and local contact points for press opportunities. These tutors undergo screening and an application process before earning their Local Ambassador badge. Currently, UniversityTutor.com Local Ambassadors are hand selected.

At this time, we do not offer any sort of featured or promoted status to tutors on UniversityTutor.com.

To help your profile stand out to clients, make sure you have a complete, public profile with a professional photograph and clear language throughout. Additionally, try marketing your profile using our free resources. Visit My Account, then Marketing.

With tens of thousands of tutors using our platform, not all profiles can make it to the front page. Our algorithm for tutor order changes over time to best serve our users’ needs, so your spot in the results may fluctuate.

To help your profile stand out to clients, make sure you have a complete, public profile with a professional photograph and clear language throughout. Additionally, try marketing your profile using our free resources. Visit My Account, then Marketing.